Friday, February 19, 2021

Great chatbots in no time

Chatbots take over customer service
Last week, I was coach again at a chatbot hackathon. Chatbots have been around for a long time and I have blogged about tips & tricks for developing chatbots and resources many times. With Covid-19 transforming the world towards more digitalization and self-service, chatbot deployments grew significantly. In this post, I want to look back at the hackathon and share some wisdom for building great chatbots.