Friday, May 12, 2017

Chatbot Hackathon: Lessons Learned and Tips


Recently, I was a coach at a hackathon in Germany. Students were tasked to build solutions for a given topic and the solution had to include a chatbot based on the IBM Watson Conversation service. It was impressive how broad the solutions were, what other services were integrated with a chatbot and how easy it was to build a solution using IBM Bluemix. The following “lessons learned” and tips are from my work as coach. They hopefully help you design your own great chatbot.
Chatbots with IBM Watson

Lessons Learned

Hackathons are intense events and require sharp focus and quick decisions. They pack everything from finding the right idea (brainstorming), defining a solution, its users and development phases (using Design Thinking) to building a prototype / minimal viable product (MVP) and pitching it. The first lessons learned and tips deal with the conversation, the dialog, the language itself:

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